Terms of service

Who we are

Elowenne is a trading name of NABSCO, Marconistraat 137, 4702 SJ Roosendaal, the Netherlands. Chamber of Commerce number 81887922, VAT number NL003616146B05. You reach us at support@elowenne.com and on +31 6 17466787.

What these terms cover

These terms apply to every order on elowenne.com. By ordering you agree to them. We sell to consumers in Australia.

Prices and payment

All prices are in Australian dollars. Prices are shown in Australian dollars. The price you see at checkout, including shipping, is the price you pay. We do not add costs that were not visible before you paid.

The contract

Your order is an offer. The contract is formed when we confirm your order by email. If we cannot supply an item we will tell you and refund that part.

Delivery

We deliver under the shipping policy: A$7.95 within Australia, free over A$80.00, and 7 to 12 business days in total. That window is an expectation based on the carrier, not a guarantee of a fixed day.

Returns

You have 14 days to return an item. How that works is set out in the returns and refunds policy.

Liability

We are liable for loss caused by our failure to meet our obligations, within the limits the law of Australia allows. We never limit rights you have as a consumer that cannot be excluded.

Complaints

Send a complaint to support@elowenne.com. We reply on business days, usually within one business day. The law of New South Wales applies to this contract, without affecting the consumer rights you have where you live.